Yes, this is the most likely problem. The ice is frozen moisture from the air. And only open the door to get items out. Don't leave it open, close it s quickly as possible.
I just defrosted my freezer the old fashioned way like I remember my mom doing with a pan of boiling water and a blow dryer. What a pain. I was wondering how to keep ice from building up again. Maybe applying cooking oil or something. Does anyone have a suggestion? Thanks, Lisa